Terms of Service

Last updated: August 3, 2026

These Terms of Service ("Terms") govern your access to and use of connex.cards (the "Site") and your purchase and use of Connex products ("Products"). The Site and Products are offered by Connex ("Connex," "we," "us," or "our"). By accessing the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Site or purchase our Products.

Please read Section 8 (No Returns or Refunds on Personalized Products), Section 14 (Disclaimers), Section 15 (Limitation of Liability), Section 16 (Indemnification), and Section 17 (Dispute Resolution; Arbitration; Class-Action Waiver) carefully, as they limit our liability and affect your legal rights, including your right to bring a claim in court.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase Products. By ordering, you represent and warrant that you meet this requirement, that you have the legal capacity to enter into these Terms, and that all information you provide is accurate, current, and complete. We may refuse or cancel any order where we reasonably believe this representation is untrue.

2. The Product

A Connex card is a physical smart card. When tapped to a compatible phone, it opens a web address ("destination link") that you specify at the time of purchase. The card stores a link only; it does not host, store, or control your content. The person who taps the card is directed to your destination link, which opens in their web browser. No application is required for the recipient to view your destination link.

Card functionality depends on the tapping device's hardware, operating system, settings, and permissions, all of which are outside our control. We do not warrant that any card will function with every phone, operating system version, or device configuration, now or in the future.

3. Personalization: Names and Destination Links

At checkout you provide, for each card you order, (a) a name or text to be printed on the card and (b) a destination link to be programmed onto the card. You are solely responsible for the accuracy, spelling, formatting, and content of this information. We reproduce exactly what you submit. We do not proofread, correct, verify, or test your submissions.

Personalization is permanent. Each card is manufactured and programmed to the name and destination link you provide, and that programming is fixed once production begins. A card cannot be reprogrammed, re-printed, edited, or re-pointed to a different destination after production. If you later want a card to point elsewhere, you must order a new card.

Because of this, we strongly recommend pointing your card at a link you control and can update independently — for example, a personal landing page or link-in-bio service — so that you can change where visitors ultimately go without needing a new card. We are not responsible for your choice of destination link, for typographical or transcription errors in what you submit, or for any loss resulting from a link you can no longer control, that expires, that is suspended, or whose underlying service changes or shuts down.

Because personalized Products are made to your specifications, they are custom goods (see Section 8).

4. Acceptable Use of Personalization Content

You represent and warrant that the names, text, and destination links you submit, and all content they point to, do not and will not:

• infringe or misappropriate any third party's intellectual property, privacy, publicity, or other rights;
• contain or link to unlawful, fraudulent, deceptive, defamatory, harassing, obscene, sexually explicit, or otherwise harmful content, malware, spyware, or phishing;
• impersonate any person or entity, or misrepresent your identity or affiliation with any person or entity;
• promote or facilitate violence, discrimination, illegal goods or services, or self-harm;
• violate any applicable law, regulation, or third-party terms of service.

We reserve the right, but assume no obligation, to review, refuse, cancel, or halt production on any order whose personalization content we believe, in our sole discretion, violates these Terms, any law, or the rights of others. Where we cancel an order for this reason before production begins, we will refund the amount paid; where production has begun, we may cancel without refund. You agree that we are not liable for content located at any destination link, which is controlled by you or by third parties, and that you bear sole responsibility for it.

5. Orders, Pricing, and Payment

All prices are listed in U.S. dollars unless stated otherwise and are subject to change at any time without notice. Volume or tiered pricing, where offered, applies only to qualifying quantities as displayed at checkout and is subject to the same terms.

We strive for accuracy, but if a Product is listed at an incorrect price or with incorrect information due to an error, we may cancel or refuse orders placed at the incorrect price, even after an order confirmation has been sent, and will refund any amount charged. Any promotional or discounted pricing, including any strikethrough or "compare-at" price, reflects our own reference pricing and may not represent a former selling price in all markets.

Payment must be received in full before we produce or ship your order. By submitting an order you authorize us and our payment processor to charge your payment method for the total amount, including taxes and any shipping fees. Because Products are custom-made and enter production promptly after payment, all sales are final upon commencement of production (see Section 8).

You agree not to initiate a chargeback, payment dispute, or reversal for any reason addressed by these Terms, including dissatisfaction with a destination link you selected, personalization errors you submitted, or a change of mind. You agree to contact us first at admin@connex.cards to resolve any issue. We reserve the right to recover costs, fees, and expenses arising from chargebacks we successfully dispute.

6. Shipping and Delivery

We offer shipping as described at checkout, subject to change. Estimated production and delivery times are estimates only and are not guaranteed. Title and risk of loss pass to you upon our delivery of the Product to the carrier. We are not responsible for carrier delays, loss or damage in transit, customs holds, duties or import fees, misdelivery caused by an incorrect or incomplete address you provided, or events outside our reasonable control. Reshipment due to an address error you provided is at your expense.

7. Limited Defect Warranty

We provide a 14-day limited warranty against manufacturing defects: if your card arrives defective or fails to function as described due to a manufacturing fault, contact us at admin@connex.cards within fourteen (14) days of delivery with your order number and a description and photograph of the issue. If we confirm a covered manufacturing defect, we will, at our sole option, replace the card or refund the amount paid for that card. Replacement or refund is your sole and exclusive remedy under this warranty.

This warranty does not cover: damage from misuse, abuse, accident, bending, cutting, exposure to heat or liquid, or normal wear; dissatisfaction with a destination link you selected; personalization errors, misspellings, or incorrect links you submitted; changes to, suspension of, or discontinuation of any third-party service your link relies on; incompatibility with a particular phone, operating system, or device setting; or a desire to change a programmed link or printed name.

Claims not made within the 14-day period are waived. Except for this limited warranty and any rights that cannot be excluded under applicable consumer-protection law, Products are provided "AS IS."

8. No Returns or Refunds on Personalized Products

Every Connex card is personalized to your specifications — permanently printed with the name you provide and permanently programmed to the destination link you provide. A personalized card cannot be resold, restocked, reprogrammed, or reused by anyone else.

Accordingly, all sales are final. Personalized Products are custom-made goods and are not eligible for return, exchange, refund, or cancellation once production has begun, including but not limited to:

• misspellings, typographical errors, capitalization, or formatting in the name or text you submitted;
• an incorrect, broken, expired, mistyped, or unwanted destination link you submitted;
• change of mind, duplicate orders, or ordering the wrong quantity;
• dissatisfaction with the appearance, finish, color, or feel of the card where it conforms to our published description;
• a third-party service your link points to changing, restricting, suspending, or shutting down.

The only exceptions are (a) a confirmed manufacturing defect under Section 7, and (b) any non-waivable right granted to you by mandatory consumer-protection law in your jurisdiction, which is unaffected by this section.

Order changes and cancellations are possible only before production begins. To request one, email admin@connex.cards immediately after ordering. We cannot guarantee that any change or cancellation request will be received in time, and once production has begun no change or cancellation is possible.

Please review your personalization details carefully before completing your order.

9. Intellectual Property

The Site and all of its content, including the Connex name, logo, wordmark, trade dress, text, graphics, designs, photographs, and software, are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the Site and to use Products you purchase for your personal or internal business purposes. You may not copy, reproduce, resell, redistribute, reverse-engineer, decompile, disassemble, or create derivative works from the Site or Products except to the extent this restriction is prohibited by applicable law. All rights not expressly granted are reserved.

10. Your Content License

By submitting personalization content (names, text, and links), you grant us a limited, worldwide, royalty-free license to use, reproduce, and process that content solely to manufacture, program, fulfill, and support your order and to maintain business records. You retain all rights you hold in your own content.

11. Prohibited Conduct on the Site

You agree not to: use the Site for any unlawful purpose; attempt to gain unauthorized access to the Site, its systems, or another user's data; interfere with the Site's operation, security, or availability; introduce malware or malicious code; scrape, crawl, or harvest data except as expressly permitted; place fraudulent or automated orders; or use the Site in any way that could damage, disable, overburden, or impair it.

12. Third-Party Services

The Site and Products may rely on or link to third-party services (for example, payment processors, shipping carriers, and the third-party site your destination link points to). We do not control and are not responsible for third-party services, their availability, security, content, or practices. Your use of third-party services is governed solely by their terms.

13. Suspension and Termination

We may suspend or terminate your access to the Site, refuse service, or cancel any order, at any time and without notice, where we believe you have violated these Terms or applicable law, or where necessary to protect our business, our customers, or third parties. Sections that by their nature should survive termination — including Sections 4, 8, 9, 10, and 14 through 21 — survive.

14. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that: the Site will be uninterrupted, timely, secure, or error-free; any defect will be corrected; any card will remain compatible with every current or future phone, operating system, or device setting; any destination link will remain accessible, functional, or under your control; or that use of the Site or Products will meet your expectations or produce any particular result, including any business, networking, or commercial outcome.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CONNEX OR ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITY, LOST DATA, REPUTATIONAL HARM, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SITE, THE PRODUCTS, YOUR DESTINATION LINK, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE, THE PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR (B) FIFTY U.S. DOLLARS (US$50).

These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you, and nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, willful misconduct, or personal injury caused by our negligence.

16. Indemnification

You agree to defend, indemnify, and hold harmless Connex and its owners, officers, directors, employees, agents, contractors, and suppliers from and against any and all claims, demands, actions, liabilities, damages, losses, judgments, settlements, costs, and expenses, including reasonable attorneys' fees and costs of investigation, arising out of or related to: your personalization content; your destination link and the content it points to; your use of or reliance on the Site or Products; your violation of these Terms; your violation of any law or regulation; or your infringement or violation of the rights of any third party.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, in which case you agree to cooperate fully with our defense. This obligation survives termination of these Terms.

17. Dispute Resolution; Arbitration; Class-Action Waiver

Please read this section carefully. It affects how disputes between you and Connex are resolved and limits your right to bring a claim in court or as part of a class.

Informal resolution first. Before filing any claim, you agree to contact us at admin@connex.cards and attempt in good faith to resolve the dispute informally. If the dispute is not resolved within sixty (60) days of your notice, either party may proceed as described below.

Binding individual arbitration. To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Products that is not resolved informally will be resolved by binding individual arbitration administered by a recognized arbitration provider under its consumer arbitration rules, rather than in court. The arbitrator's decision is final and binding. Either party may instead bring an individual claim in small-claims court if it qualifies.

Jury-trial and class-action waiver. To the fullest extent permitted by law, you and Connex each waive the right to a trial by jury and agree that claims will be brought only in an individual capacity, and not as a plaintiff, claimant, or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

Limitation period. To the fullest extent permitted by law, any claim arising out of or relating to these Terms, the Site, or the Products must be filed within one (1) year after the claim arose, or it is permanently barred.

Limits on this section. This Section 17 does not apply to the extent prohibited by the law of your jurisdiction, does not deprive you of any mandatory right that cannot be waived under applicable law (including any non-waivable right to bring proceedings in your local courts or under Massachusetts General Laws Chapter 93A), and does not prevent either party from seeking injunctive or equitable relief in court to protect intellectual-property rights.

Severability of this section. If the class-action waiver above is found unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this Section 17 will continue to apply to all other claims.

18. Governing Law and Venue

These Terms, and any dispute arising out of or relating to them, the Site, or the Products, are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-laws rules, except where the mandatory consumer-protection laws of your place of residence apply. Where arbitration does not apply, the state and federal courts located in Massachusetts will have exclusive jurisdiction and venue, and you consent to personal jurisdiction in those courts, subject to any mandatory right you have to bring proceedings in your local courts.

19. Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, governmental action, utility or internet failure, carrier disruption, or supply-chain or component shortages.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Material changes take effect upon posting, and your continued use of the Site or placement of new orders after changes take effect constitutes acceptance of the updated Terms. The Terms in effect at the time you place an order govern that order.

21. Miscellaneous

If any provision of these Terms is found unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries to these Terms. Notices to you may be sent to the email address associated with your order. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Connex regarding the Site and Products and supersede all prior understandings.

22. Contact Us

Connex Email: admin@connex.cards