Refund Policy
Last updated: August 3, 2026
All sales are final
Every Connex card is made to order. Each card is permanently printed with the name or text you provide and permanently programmed to the destination link you provide. A personalized card cannot be reprogrammed, re-printed, resold, restocked, or reused by anyone else.
Because of this, Connex cards are custom-made goods and all sales are final. We do not offer returns, exchanges, refunds, or cancellations once production has begun, including for:
- misspellings, typographical errors, capitalization, or formatting in the name or text you submitted;
- an incorrect, broken, expired, mistyped, or unwanted destination link you submitted;
- change of mind, duplicate orders, or ordering the wrong quantity;
- dissatisfaction with the appearance, finish, color, or feel of a card that conforms to our published description;
- a third-party service your link points to changing, restricting, suspending, or shutting down.
Please double-check the spelling of your name and confirm your link works before completing your order.
Manufacturing defects — 14 days
We stand behind our manufacturing. If your card arrives defective or fails to function as described due to a manufacturing fault, email us at admin@connex.cards within fourteen (14) days of delivery with:
- your order number,
- a description of the issue, and
- a photograph of the card.
If we confirm a covered manufacturing defect, we will replace the card or refund the amount paid for it, at our option. Replacement or refund is your sole remedy. Claims made after 14 days from delivery cannot be honored.
This defect warranty does not cover damage from misuse, bending, cutting, heat or liquid exposure, accidents, or normal wear; personalization errors you submitted; incompatibility with a particular phone or operating system; or a desire to change a programmed link or printed name.
Order changes and cancellations
Changes and cancellations are possible only before production begins. If you need to correct something, email admin@connex.cards immediately after ordering and we will do our best to catch it in time. We cannot guarantee a request will be received before production starts, and once production has begun no change or cancellation is possible.
Damaged or lost in transit
Title and risk of loss pass to you when we hand your order to the carrier. If your package arrives visibly damaged, contact us at admin@connex.cards within 14 days of delivery with photographs and we will work with you and the carrier where possible. We are not responsible for carrier delays, or for misdelivery caused by an incorrect or incomplete address you provided; reshipment in that case is at your expense.
Your legal rights
Nothing in this policy limits any right granted to you by mandatory consumer-protection law in your jurisdiction that cannot be waived by agreement. Where such law gives you additional rights, those rights are unaffected.
Contact
Connex Email: admin@connex.cards